HOW TO REACH OUR SUPPORT

The AEB support experts are happy to give you constructive, efficient help – call our team under Tel. +49/711-72842-110 or send an e-mail to: support@aeb.de

If you need support for solutions belonging to SERIESXPRESS please contact:

Tel.: +49/711-72842-4888

E-mail: xpress-support@aeb.de

AEB IT services

AEB IT services offer added value. You can customize your own package based on the business model, level of support and technical expertise that you need.

AEB Support Packages

Over 1,000 despatch transactions going out daily around the world or only 10 declarations a month that are all addressed to the same recipient: The needs for access to support are as diverse as the business processes in different companies.

AEB support—customized

AEB feels it’s important to have a contact partner when you need one. That’s why customers can choose from two support teams and three support packages: Support Standard, Support Pro and Support Critical. Regardless of the package you choose, you may submit your queries in English or German and by e-mail, phone or through the AEB customer portal.

AEB support packages

Support Standard: the most requested support package.

Support Pro: extended support services for more complex needs.

Support Critical: your contact partner around the clock, 365 days a year.

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